1. General Policy

     At Jaycee.store, we are committed to providing high quality products and excellent customer service. If you are not completely satisfied with your order, please refer to the returns and exchanges policy below for detailed information on the returns and exchanges process.

2. Returns Allowed Time

• Returns: You have the right to request a return or exchange within 30 days of receiving your order.
• Return Conditions: The product must be unused, in its original packaging, and accompanied by the invoice or proof of purchase.

3. Return Request Process

• Contact Us: Email your return request to [email protected] or call +1 (669) 282-6002 to notify us of your return decision. Please include your order number and the reason for your return request.
• Get Return Instructions: We will send you detailed instructions on how to return the item and the return shipping address.
• Sending Returns: Carefully package the item and send it back to the address provided. You are responsible for the shipping costs for the return, unless the item is defective or does not match the order.

4. Exchange Policy

• Return Conditions: You can exchange the item within 30 days of receiving the item if the item is defective or does not match the order. The item must be unused and in its original packaging.
• Exchange Process: Contact us by email or phone to request an exchange. We will provide detailed instructions on how to return the item and receive a new one.

5. Refunds

• Refund Processing Time: Once we receive the returned item, we will review it and process the refund within 30 business days. Refunds will be issued to the original payment method you used when placing your order.
• Full Refund: We will refund the value of the returned item. Shipping charges are non-refundable unless the item is defective or does not match the order.

6. Products Not Eligible for Returns

• Used Products: Products that have been used or are not in their original packaging are not eligible for return.
• Sale Products: Products that are on sale or on sale may not be eligible for return or exchange. Please check details at time of purchase.

7. Contact

     If you have any questions about our return and exchange policy, please contact us via:

• E-mail: [email protected]
• Phone: +1 (669) 282-6002
• Address: 14283 Dedeaux Rd, Gulfport, MS 39503